How to Handle Difficult People

Angry-team-ca22990125-webAs long as people have words and emotions, we will have difficult encounters in the workplace that sabotage success! In fact, one of the biggest reasons I am called in to organizations is to facilitate team building sessions to help people understand each other better and learn how to be extraordinary as a team, even if team membersĀ don’t necessarily “like” each other.

As a leader, one of your major roles is to model extraordinary ways to deal with the variety of difficult behaviors employees exhibit, and guide people to come together to create extraordinary results!

Here is a handout I use in my Leadership and Team Building sessions, addressing what, from my research and experience, areĀ five of the most difficult behaviors to deal with, and some tips to handle them effectively. Be sure to download your own copy of the chart that captures all this information, so you can keep it in front of you and share it with your folks.

Microsoft Word - Filled-in Prob. People wkst.

Microsoft Word - Filled-in Prob. People wkst.

 

 

 

 

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About Cher & Bil Holton

Since 1984, Cher & Bil Holton have been co-owners of The Holton Consulting Group, Inc., helping corporate and association clients enhance bottom-line results using cutting edge employee engagement. Their keynote speeches, turbo-training, and coaching sessions are practical, grounded in research, and lots of fun to boot! They are prolific authors, and take "Indiana Jones" vacations to continually stretch their limits!
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